Booking Terms & Conditions
DEPARTURE TAX
Your Australian departure tax is included in the cost of your airline ticket and while any airline taxes are subject to changes, such taxes are confirmed on the issue of your ticket.
DEPOSITS & FINAL PAYMENT
You will be required to pay a non-refundable deposit on the booking. Your consultant will advise you of all other payment due dates. These dates must be adhered to in order to secure your booking. Quoted prices are valid for cash, cheque and direct bank deposit and are only guaranteed once paid in full by you. Please note that payment by cheques will need to be made at least 5 business days prior to the due date to allow for processing. Payment by credit card will incur a surcharge.
CANCELLATIONS & AMENDMENTS
We do not charge for amendments while developing the bookings to suit your requirements. If you do have to cancel your reservations every effort is made to minimise any fees however, we are not responsible for any cancellation fees charged by any of our suppliers (transport/accommodation/tour provider). Booking fees are not refundable for change of mind cancellations. This is subject to any refund or remedy rights you may have under Australian Consumer Law.
PASSPORTS
**NAMES MUST BE AS PER YOUR PASSPORT**
A valid passport is required to travel internationally. Most countries require the validity to be at least six months beyond the return date to Australia. If you are travelling to the United States you are required to register under the Visa Waiver program at least 72 hours prior to departure. https://esta.cbp.dhs.gov/esta/. Please note, that you may not meet the requirements of ESTA and may be required to obtain a visa.
AIRPORT CHECK-IN TIMES
Please note that the following check-in times are recommended and this is subject to any other delays are a result of the COVID-19 pandemic: - For international flights: 3 hours prior to departure for international flights. - For domestic flights: at least 1 hour prior to departure for Qantas and Virgin. Jetstar and other domestic carriers require a minimum of 2 hours and some flights may require you to be at the airport 3 hours prior to departure. All passengers on domestic flights must present ID at check-in i.e., drivers’ licence or passport. Many airlines will refuse boarding to clients who do not arrive at the airport with sufficient time to board. We recommend that you contact the airline or download and login into the relevant application to confirm your scheduled departure time 24 hours prior to your flight as well as the availability of online check-in.
BAGGAGE ALLOWANCE
Airlines now offer different baggage allowances, dependent on your travel plans, your frequent flyer status, and your class of travel. We recommend that you check the relevant airline's website or your e-ticket prior to your travel, as these allowances vary regularly. Some domestic fares do not allow checked luggage. Please check your booking conditions for details.
FREQUENT FLYERS & SPECIAL REQUESTS
Please advise your consultant of any frequent flyer numbers and special requests (e.g., meals, seating). It is advisable that you retain all boarding passes until your frequent flyer points have appeared on your statement. Without these, you may be unable to claim points.
AGENCY
All arrangements are subject to the supplier's (transport/accommodation/tour provider) regulations and conditions detailed on tickets, vouchers, travel brochures, at accommodation premises, on transport vehicles, or as advised at the time of booking. You acknowledge that we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. You accept that if for any reason any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
LIABILITY
If you are a consumer as defined in the ACL, the following applies to you: You are entitled to have services remedied if they are not rendered with due care and skill or they are not fit for purpose and the failure does not amount to a major failure. To the extent we are able to exclude liability; our total liability arising out of or in connection with the booking services for loss, damage expenses, delay or inconvenience however arising, including under contract, tort including negligence, in equity, under statute or otherwise, is limited to us re-supplying the booking services to you, or at our option, refunding to you up to the amount you have paid us.
TRAVEL INSURANCE
Travel Insurance is strongly recommended by our office and the Department of Foreign Affairs and Trade. You must obtain a Financial Services Guide/Product Disclosure Statement relating to the travel insurance product you are considering purchasing and you should read this document before making any decision about whether to acquire the product. Should you opt to decline travel insurance you may be required to sign a disclaimer.
VISA AND DOCUMENTATION RESPONSIBILITIES
It is the passenger's responsibility to ensure they have the appropriate documentation including visas. We are happy to assist and provide you with general information in determining visa requirements wherever possible however we recommend passengers obtain migration or visa advice from a qualified migration agent where required. You acknowledge that any penalty, fine or conviction incurred or recorded as a result of such documents not meeting the requirements of the relevant authority in each country (including Australia) will be your sole responsibility. Information regarding Australian immigration, visa and citizenship rules can also be obtained from the Department of Home Affairs website (https://immi.homeaffairs.gov.au/).
HEALTH, VACCINATIONS & TRAVEL ADVICE
You must check https://www.smartraveller.gov.au/ regularly for general and specific travel advice (including safety alerts) as well as the relevant state or territory government website for up-to-date information on any government-imposed travel restrictions and COVID-19 related public health orders. You must read and comply with this requirement as well as any COVID-19 related vaccination requirements (or exemptions) before your booking and throughout your travel with us. You acknowledge the existence of the COVID-19 pandemic at the time of booking and that national and international measures taken to prevent the further spread of COVID-19 may impact, without limitation, your itinerary and travel arrangements. Please check with your local doctor, specialist vaccination clinic or the relevant health department in your area for up-to-date health and vaccination requirements. You acknowledge that some unique, tropical, or adventure destinations may require you to take other vaccinations.